Frequently Asked Questions

We are a local business: 

For more than 100 years, our family has brought a farm-to-table approach to the wholesale produce business in the Greater Boston area, providing fresh produce to restaurants, institutions and grocers. In the wake of the COVID-19 pandemic, we are proud to have launched New England Country Mart in March 2020, serving customers throughout Greater Boston who are increasingly staying home and seeking premium, hand-selected ingredients from local, New England businesses. We are excited to continue this new service even after the pandemic subsides.  

Our commitment to quality, safety & health:

We take extraordinary steps to ensure that we deliver only fresh, premium, restaurant-quality groceries to your home. We offer produce from reputable and trusted growers and other fresh and prepared food products from local partners we know and trust. 

We insist that our growers and warehouse handlers adhere to rigorous safety measures at all times so that you receive the highest quality products. As a result of the COVID-19 pandemic, we have ramped up all safety measures and we are following strict protocols and procedures as instructed by the CDC and World Health Organization in preparation of our deliveries and in our warehouse.

Supporting Communities in Need:

We are also proud to support organizations and people in need throughout our community. A portion of the proceeds from home delivery orders will be donated to the Restaurant Strong Fund, a partnership between The Greg Hill Foundation and Samuel Adams to support workers in the restaurant industry who have lost their jobs due to the COVID-19 pandemic. 

We donate fresh produce to the MGH Food Pantry to feed families in need, and we also donate groceries to Hospitality Homes, an organization that provides temporary housing in volunteer host homes and other donated accommodations for families and friends of patients seeking care at Boston-area medical centers. 

Thank you for supporting New England Country Mart and our swift pivot to home delivery! We appreciate the opportunity to bring you premium groceries – which supports local businesses – and with great customer service.

We are a produce and grocery home delivery service offering the highest quality seasonal fruits and vegetables, as well as a wide variety of other fresh foods and pantry items. We value everything New England has to offer. We carefully curate our offerings with a large variety of local artisan brands and we add new local products each week.

Never! You only receive food when you log-in and order. 

The minimum order is $75, with free delivery on orders of $150 or more.* 

*Free delivery with a $150+ order applies to orders within the 495 belt. For deliveries outside of 495 (to Cape Cod and Rhode Island), there will be an automatic $20 delivery charge. 

For orders between $75 -$149.99, a $13.54 delivery charge will be applied. 

As long as your order is still “in process,” you can modify your delivery date up until 12PM the day before your scheduled delivery date. You can do this when logged-in to your account, through order history.

No, unfortunately at this time you are not able to edit your order. Alternatively, you can place another order with the items you desire, or you can contact our team for help (info@newenglandcountrymart.com). 

Yes! What a kind gesture! You will need to create a separate order and ensure the “shipping” address is updated to your desired location.

We deliver Monday through Saturday within the 495 belt. We are making deliveries to parts of Rhode Island (Newport, Middleton, Portsmouth, Tiverton, Little Compton, Saunderstown, Narragansett, Charlestown, Providence  (if your town is not listed, please inquire) as well as Dartmouth (MA), and Westport (MA) on Thursdays and Cape Cod on Fridays as far as Truro. Please be in touch with us directly for more information (info@newenglandcountrymart.com). 

We offer several organic products, which are labeled in our online shop. We do offer search options on the site where you can do a product search for keywords, i.e. “organic” as well as product categories. We are expanding our organic product line every week.

Currently, we do not offer specific delivery times, but you will receive a text and an e-mail notification when your order is delivered. We are currently piloting a text notification that will give you an estimated delivery window. 

Yes! You can access your order history when you are logged into your account, through Order History. You can duplicate a past order.

At check-out, you may choose to add a tip for the delivery driver. Tip cannot be retroactively added to your order once it’s placed. 

All of our meat comes fresh from our supplier several times per week. Additionally,  all meat comes in Cryovac packaging, which is a superior packing technology that allows fresh meat to be kept fresher for longer. Please note: the meat will also sweat while in the packaging and can result in an unpleasant smell when you first open the packaging, which is not an indication of the freshness of the meat. Additionally, meat that has been deprived of oxygen will become darker and the smell is not an indicator of a problem with the meat, it’s known as “confinement odor” and is a result of the vacuum sealing process. After a few minutes the smell will disappear and the color will return to normal.

Meat kept in the refrigerator is recommended to be used within 3-5 days. We recommend you use meats that are put in the freezer within 4 weeks. 

The USDA recommends storing all frozen foods at 0° F (or lower) to retain vitamin content, color, flavor and texture for optimum taste and tenderness.

Once opened, all milk lasts four to seven days past its printed date, if refrigerated. If unopened, whole milk lasts five to seven days, reduced-fat and skim milk may last seven days, and non-fat and lactose-free milk last seven to 10 days past its printed date, if refrigerated properly. How you store your milk is pivotal to its freshness. According to the FDA, if milk is left un-refrigerated for more than two hours, it’s considered unsafe to consume. Additionally, there’s even a recommended, specific location in your refrigerator where you should store your milk — and it’s not on the door’s shelves. Milk should be stored at 38° to 40°F in the same container it came in, and far away from the door. When milk is stored on the refrigerator door’s shelves, it’s being exposed to warm air each time it’s opened, which encourages bacterial growth.

We do not accept returns of items, but please be in touch directly with us within 2-days of receiving your order if it:

  • Is missing items
  • Contains damaged, spoiled, or otherwise unusable items (please refer to the FAQs about meat and dairy products) and please provide a photo of the product when reaching out to us.

Please be in touch with us directly if any of these apply: info@newenglandcountrymart.com

At J.W. Lopes/New England Country Mart, the health and safety of our customers, employees, and community are our top priority.  We are taking every and all precautions to stay on top of the current COVID-19 outbreak to make sure that we can continue running a safe operation and service our customers. We are carefully monitoring developments with regard to COVID-19, including guidelines issued by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC).

To that end, we are ensuring that all of our surfaces and warehouse spaces are being cleaned and disinfected properly and professionally.  We have hand-wipe containers and 60%+ alcohol-based hand-sanitizer dispensers throughout our warehouse, and all employees are gloved and wear masks while preparing orders. 

Despite the abundance of plastic bags we use to prepare each box, we take a great deal of precaution to bag each item within the box to ensure there is no extra handling of each item. Because we are a produce wholesaler, our product comes directly from the distributor right into our warehouse, is packaged and delivered direct to your door. With this process, your produce has much fewer “touch points” than what you are buying at a local grocer, where the product is exposed for long periods of time and handled by various personnel (putting out for presentation, rotating the product, etc.) and customers on a daily basis. 

Additionally, the J.W. Lopes delivery personnel respect social distancing, as the boxes are dropped on your doorstep with contact-less delivery.

Due to COVID-19 we will not re-use or re-introduce any boxes or packaging that has been delivered to your home back into our delivery trucks or our facility. Please feel free to recycle or reuse them. https://www.sciencedaily.com/releases/2020/03/200320192755.htm

We are not a nut free facility, but we do follow a detailed HAACP plan which is the industry standard for food safety. Our plan allows us to keep nuts in a certain area of the building so there is no cross-contamination with other products.

Our wholesale produce network has procedures in place such that we would be notified if there was a recall on the products we carry. Our customers would be the first to know if this was the case.
What sets New England Country Mart apart from other home delivery services? 

We are a local business: 

For more than 100 years, our family has brought a farm-to-table approach to the wholesale produce business in the Greater Boston area, providing fresh produce to restaurants, institutions and grocers. In the wake of the COVID-19 pandemic, we are proud to have launched New England Country Mart in March 2020, serving customers throughout Greater Boston who are increasingly staying home and seeking premium, hand-selected ingredients. We are excited to continue this new service even after the pandemic subsides.  

Our commitment to quality, safety & health:

We take extraordinary steps to ensure that we deliver only fresh, premium, restaurant-quality groceries to your home. We offer produce from reputable and trusted growers and other fresh and prepared food products from local partners we know and trust. 

We insist that our growers and warehouse handlers adhere to rigorous safety measures at all times so that you receive the highest quality products. As a result of the COVID-19 pandemic, we have ramped up all safety measures and we are following strict protocols and procedures as instructed by the CDC and World Health Organization in preparation of our deliveries and in our warehouse.

Supporting Communities in Need:

We are also proud to support organizations and people in need throughout our community. A portion of the proceeds from home delivery orders will be donated to the Restaurant Strong Fund, a partnership between The Greg Hill Foundation and Samuel Adams to support workers in the restaurant industry who have lost their jobs due to the COVID-19 pandemic. 

Every week, we are donating fresh produce to the MGH Food Pantry to feed families in need, and we also donate groceries to Hospitality Homes, an organization that provides temporary housing in volunteer host homes and other donated accommodations for families and friends of patients seeking care at Boston-area medical centers. 

Thank you for supporting New England Country Mart and our swift pivot to home delivery! We appreciate the opportunity to bring you premium groceries with great customer service.

How does it work?

We are a produce and grocery home delivery service offering the highest quality seasonal fruits and vegetables, as well as a wide variety of other fresh foods and pantry items. We value everything New England has to offer. We carefully curate our offerings with a large variety of local artisan brands and we add new local products each week.

 

Are there membership fees or subscriptions? 

Never! You only receive food when you log-in and order.  

 

Is there a minimum or delivery fee? 

The minimum order is $75, with free delivery on orders of $150 or more.* 

*Free delivery with a $150+ order applies to orders within the 495 belt. For deliveries outside of 495 (to Cape Cod and Rhode Island), there will be an automatic $20 delivery charge. 

 

What if I need to change my delivery date?  

As long as your order is still “in process,” you can modify up until 12PM the day before your scheduled delivery date. You can adjust your delivery date when you are logged-in to your account, via your order history. 

 

What about order amendments?

No, unfortunately at this time you are not able to edit your order. Alternatively, you can place another order with the items you desire, or you can contact our team for help (info@newenglandcountrymart.com). 

  

Can I send an order to a friend or relative?

Yes! What a kind gesture! You will need to create a separate order and ensure the “shipping” address is updated to your desired location.

 
When can I get delivery?

We deliver Monday through Saturday within the 495 belt. We are making deliveries to parts of Rhode Island (Newport, Middleton, Portsmouth, Tiverton, Little Compton, Saunderstown, Narragansett, Jamestown, Charlestown, Providence), as well as Dartmouth (MA), and Westport (MA) on Thursdays and Cape Cod on Tuesdays, Wednesdays, and Fridays as far as Truro. Please be in touch with us directly for more information (info@newenglandcountrymart.com). 

 

Are your products organic?

We offer several organic products, which are labeled in our online shop. We do offer search options on the site where you can do a product search for keywords, i.e. “organic” as well as product categories. We are expanding our organic product line every week.

  

Are there specific delivery times or windows?

Currently, we do not offer specific delivery windows, but you will receive a text and an e-mail notification when your order is delivered.

 

What if I am not able to submit my order because my chosen delivery day is booked?

Please select the next available delivery date! 

 

Can I make a recurring order?

At this time, we cannot accommodate recurring orders, but your order history will be saved in your account, so you may reference past orders.

 

How can I tip my driver?

At check-out, you may choose to add a tip for the delivery driver. Unfortunately, we cannot retroactively add tip after your order has been submitted. 

What is the use-by date of any meat products, and how long can they last in my refrigerator? Freezer?

All of our meat comes fresh from our supplier several times per week. Additionally,  all meat comes in Cryovac packaging, which is a superior packing technology that allows fresh meat to be kept fresher for longer. Please note: the meat will also sweat while in the packaging and can result in an unpleasant smell when you first open the packaging, which is not an indication of the freshness of the meat. Additionally, meat that has been deprived of oxygen will become darker and the smell is not an indicator of a problem with the meat, it’s known as “confinement odor” and is a result of the vacuum sealing process. After a few minutes the smell will disappear and the color will return to normal.

Meat kept in the refrigerator is recommended to be used within 3-5 days. We recommend you use meats that are put in the freezer within 4 weeks.

The USDA recommends storing all frozen foods at 0° F (or lower) to retain vitamin content, color, flavor and texture for optimum taste and tenderness.

What is the policy for dairy products and their expiration date?

Once opened, all milk lasts four to seven days past its printed date, if refrigerated. If unopened, whole milk lasts five to seven days, reduced-fat and skim milk may last seven days, and non-fat and lactose-free milk last seven to 10 days past its printed date, if refrigerated properly. How you store your milk is pivotal to its freshness. According to the FDA, if milk is left un-refrigerated for more than two hours, it’s considered unsafe to consume. Additionally, there’s even a recommended, specific location in your refrigerator where you should store your milk — and it’s not on the door’s shelves. Milk should be stored at 38° to 40°F in the same container it came in, and far away from the door. When milk is stored on the refrigerator door’s shelves, it’s being exposed to warm air each time it’s opened, which encourages bacterial growth.

 
What about Refunds and Returns?

We do not accept returns of items, but please be in touch directly with us within 2-days of receiving your order if it:

  • Is missing items
  • Contains damaged, spoiled, or otherwise unusable items (please refer to the FAQs about meat and dairy products)

Please be in touch with us directly if any of these apply: info@newenglandcountrymart.com

What steps are you taking with packaging and delivery related to the prevention of the spread of COVID-19?

At J.W. Lopes/New England Country Mart, the health and safety of our customers, employees, and community are our top priority.  We are taking every and all precautions to stay on top of the current COVID-19 outbreak to make sure that we can continue running a safe operation and service our customers. We are carefully monitoring developments with regard to COVID-19, including guidelines issued by the World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC).

To that end, we are ensuring that all of our surfaces and warehouse spaces are being cleaned and disinfected properly and professionally.  We have hand-wipe containers and 60%+ alcohol-based hand-sanitizer dispensers throughout our warehouse, and all employees are gloved and wear masks while preparing orders. 

Despite the abundance of plastic bags we use to prepare each box, we take a great deal of precaution to bag each item within the box to ensure there is no extra handling of each item. Because we are a produce wholesaler, our product comes directly from the distributor right into our warehouse, is packaged and delivered direct to your door. With this process, your produce has much fewer “touch points” than what you are buying at a local grocer, where the product is exposed for long periods of time and handled by various personnel (putting out for presentation, rotating the product, etc.) and customers on a daily basis. 

Additionally, the J.W. Lopes delivery personnel respect social distancing, as the boxes are dropped on your doorstep with contact-less delivery.

 

Can I leave my emptied box(es) out for you to pick up and re-use week after week?

Due to COVID-19 we will not re-use or re-introduce any boxes or packaging that has been delivered to your home back into our delivery trucks or our facility. Please feel free to recycle or reuse them. https://www.sciencedaily.com/releases/2020/03/200320192755.htm

 

Is your facility nut free?

We are not a nut free facility, but we do follow a detailed HAACP plan which is the industry standard for food safety. Our plan allows us to keep nuts in a certain area of the building so there is no cross-contamination with other products.

MINIMUM ORDER & FREE DELIVERY

To complete checkout, you must have a minimum of $75 in your cart.

For FREE delivery, you must have over $150 in your cart AND your delivery address must be within 495.

For our Cape Cod customers, we offer Friday delivery, and a $20 delivery service charge will automatically be applied.

For our Rhode Island customers, we offer Thursday delivery, and a $20 delivery service charge will automatically be applied.

New England Country Mart

Welcome to New England Country Mart

We are a local premium produce and grocery home delivery service with a commitment to quality and community, supporting local, sustainable, small businesses in our backyard and across New England.

Sign up to receive $10 off your first order and updates on new products, exclusive promotions, and special offers!